Privacy Policy

Last updated: February 2026

Hierophany is a sole trader business based in the United Kingdom and is the data controller responsible for your personal data.

What Personal Data I Collect

I may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order details
  • Account login details (if you create an account)
  • Messages you send to me
  • Technical information such as IP address, browser type and usage data
  • Payment information is processed securely by Shopify and its payment providers. I do not store full card details.

How Your Data Is Collected

Data is collected when you:

  • Place an order
  • Create an account
  • Contact me
  • Subscribe to marketing communications
  • Use or browse the website (via cookies)

How I Use Your Data

Your personal data is used to:

  • Process and deliver orders (including international shipping)
  • Communicate with you about your purchase
  • Provide customer support
  • Maintain tax and accounting records
  • Improve website functionality
  • Send marketing communications where you have given consent

Lawful basis (UK GDPR)

I rely on:

  • Contract – to fulfil your order
  • Legal obligation – for tax and regulatory compliance
  • Legitimate interests – to operate and improve the business
  • Consent – for marketing communications

You may withdraw marketing consent at any time.

Sharing Your Data

I share personal data only where necessary, including with:

  • Shopify (website hosting and ecommerce platform)
  • Payment processors
  • Shipping and courier companies
  • Professional advisers (e.g. accountants)

These providers process data only as required to deliver their services. I do not sell your personal data.

International Transfers

Some service providers (including Shopify) may process data outside the UK. Where this occurs, appropriate safeguards are in place, such as recognised adequacy regulations or standard contractual clauses.

Data Retention

Personal data is retained only as long as necessary to fulfil orders and meet legal obligations. Order records are generally retained for at least 6 years for UK tax purposes.

Cookies

This website uses cookies to:

  • Enable essential site functions
  • Support secure checkout
  • Analyse website usage

You can manage cookies via your browser settings. Where required, a cookie banner allows you to control non-essential cookies.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion (where applicable)
  • Object to or restrict processing
  • Withdraw consent for marketing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO: https://www.ico.org.uk

To exercise your rights, please contact me using the details above.

Updates

This policy may be updated from time to time. The current version will always appear on this page.